At Sandokcha.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy to make the process as smooth as possible.
Returns are accepted within 7 days of delivery, provided that the item is in its original condition, unused, and in its original packaging. Please note that some products may have specific return policies and requirements, which will be stated on the product page.
To initiate a return, please follow these simple steps:
Contact our customer service team via email or phone to inform us about your return request.
Our customer service team will guide you through the return process and provide you with a Return Authorization Number (RAN).
Pack the item securely in its original packaging, along with any accessories, manuals, and documentation.
Include the RAN and a copy of the original invoice in the package.
Ship the item back to us using a reliable courier service. Please note that the shipping cost for returns will be borne by the customer.
Once we receive the returned item, our team will inspect it to ensure that it meets our return policy requirements. If the return is approved, we will issue a refund in the original form of payment within 7 business days. Please note that shipping fees are non-refundable.
In the case of damaged or defective items, please contact our customer service team immediately. We will do our best to resolve the issue and offer a replacement or refund, depending on the situation.
Please note that some products may be non-returnable or non-refundable, such as clearance items or products that have been customized or personalized.
If you have any questions about our return policy, please don’t hesitate to contact us. We are here to help you and ensure that you have a positive shopping experience with us.
