Frequently Asked Questions (FAQs) –
- How can I place an order on your website?
To place an order, follow these steps:
- Browse our website and select the desired products.
- Add the selected items to your shopping cart.
- Proceed to the checkout page and provide your shipping and billing information.
- Review your order details and make the payment.
- Once the order is successfully placed, you will receive an order confirmation via email.
- What payment methods do you accept?
We accept various payment methods, including credit/debit cards, cash on delivery and other secure online payment gateways. At checkout, you will see the available payment options.
- How long will it take to receive my order?
The delivery time depends on various factors such as your location, shipping method selected, and product availability. We strive to process and ship orders as quickly as possible. You can find estimated delivery times on our website, or you will receive a shipping confirmation email with tracking details once your order is dispatched.
- Can I track my order?
Yes, you can track your order by using the tracking number provided in the shipping confirmation email. Alternatively, you can log into your account on our website and check the order status.
- What is your return/exchange policy?
We have a hassle-free return/exchange policy. If you are not satisfied with your purchase, you can return the item(s). Please refer to our Returns & Exchanges page on our website for detailed instructions and eligibility criteria.
- How do I cancel an order?
If you wish to cancel an order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet.
- Is my personal information secure on your website?
We take data security seriously. We implement industry-standard security measures to protect your personal information and use secure encryption technologies for online transactions. Please refer to our Privacy Policy for more details.
- Do you ship internationally?
Yes, we offer international shipping to selected countries. During the checkout process, you can enter your shipping address to check if we deliver to your location.
- What if I have a problem with my order or need customer support?
Our customer support team is here to assist you. If you have any issues or questions regarding your order, product inquiries, or general queries, you can contact our customer support through email, phone, or live chat. Visit our Contact Us page on the website for the relevant contact information.
- Do you offer discounts or promotions?
Yes, we occasionally run discounts and promotions. You can sign up for our newsletter or follow us on social media to stay updated on the latest offers and promotions.